1. Introduction

At AurumOne (Vissva Fintech Private Limited), we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to complying with the Digital Personal Data Protection (DPDP) Act, 2023, and other applicable Indian laws.

2. Information We Collect

We collect information to provide you with secure and efficient services:

• Personal Information: Name, phone number, email address, physical address, and government identification details (KYC documents like Aadhaar, PAN).
• Financial Information: Bank account details solely for the purpose of processing payments for gold purchased from you.
• Transaction Data: Details of the gold items you sell, valuation reports, and transaction history.
• Technical Data: IP address, browser type, and device information collected automatically via cookies to improve website performance.

3. How We Use Your Information

Your data is used for the following purposes:

• To verify your identity and process transactions securely.
• To schedule and execute doorstep valuation appointments.
• To process payments and maintain transaction records as required by law.
• To communicate with you regarding your service requests and provide customer support.
• To comply with legal obligations, including tax reporting and anti-money laundering regulations.

4. Data Protection and Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. These include encryption, secure servers, and strict access controls. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

5. Sharing of Information

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party partners who assist us in operating our website or conducting our business (e.g., payment processors), under strict confidentiality agreements.
• Legal Compliance: If required by law, court order, or government regulation, including cooperation with law enforcement agencies.

6. Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us analyze web traffic and improve our site. You can choose to accept or decline cookies through your browser settings, though this may prevent you from taking full advantage of the website.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to our legal obligation to retain transaction records for a specified period.
• Withdraw consent for data processing where applicable.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact our Grievance Officer at: